Office Hours Mon-Fri: 8am - 3pm

Frequently Asked Questions

Snow Removal & Lawncare for the Kanata and Stittsville area

Snow Removal Frequently Asked Questions

Snow removal can be tricky business so we are sure you have many questions. If you don’t see your concern answered in out FAQ, please give us a call at (613)854-0001 and a representative will be happy to help.

We use tractors that are mounted with a snow blower attachment on the rear. These tractors have polyurethane blades, which are a type of flexible plastic that are interlock friendly and will not damage your laneway.

Yes, we offer walkway and steps shovelling. The price is dependent on the size of the area to be shovelled. Please email the office or fill out a customer submission form on our website for a quote.

The season begins November 1st, and ends April 1st.

Our accumulated snow fall limit is 300cm, at which time a surcharge of $0.95/cm at
the end of season for amount of snow in excess of 300 cm is applied.

Yes, we carry Commercial General Liability insurance. Without this a company cannot obtain a snow removal permit from the City of Ottawa. We are insured for $5,000,000.

Yes, we dispatch our drivers to clean the city plow ridges left at the end of your driveway. If you find the city plow ridges are not being cleared in a timely manner, we advise you to email or call us at the office to discuss.

The drivers are on call 24/7 and begin making their rounds for every snowfall of 5cm or more. The timing of service varies, as it is dependant on the duration of snowfall anticipated.

Unfortunately we cannot guarantee an arrival time, as Mother Nature does not run on a schedule, and we do not know when the snow will start! Obviously the later the snow starts, the later we start. Our drivers begin making their rounds once there is an accumulated 5cms on the ground. Depending on the size of the snowfall, we will make anywhere from 1-3 rounds. One round will take up to 6 hours depending on your placement on the route.

For a proper cleaning, we ask that parked cars be moved allowing for full cleaning of driveway. If you expect to have a car on the driveway when we arrive, we recommend that you make sure to place it as close to the top and side of the driveway as possible to allow the driver maximum accessibility, or to move it into the garage or onto the street if possible. If not the driver will at least clear away behind where the car is parked including any snow banks left by the city plow. In general, if your car is parked there during the initial visit (if it is overnight *Please note that our drivers will typically pass by your house twice during a snowstorm. If vehicles are parked on the driveway both times the driver will not be able to complete a full cleaning of your driveway until the subsequent snow storm.

We offer pro-rated refunds at the discretion of management. Reasons for a prorated refund exclude and are not limited to: moving, vehicles in the laneways, comparison’s with other companies (ie. timing), placement on the route, etc.

We accept, cheque, credit card, cash, or email transfer.

Yes, we can blow the snow from your gravel driveway, however you should be aware that some of the gravel on your driveway may get blown onto your lawn. Even though our drivers make every effort to be as careful as possible it is impossible to avoid some gravel displacement until the ground freezes and the stones harden into place.

It is the responsibility of the home owner to make sure that there are no water valves protruding from the driveway. If there are water valve caps protruding, you can contact the City of Ottawa at (613) 580-2400 and request that they send someone by to lower the pipe and cap to the level of the ground.

Lawn Care Frequently Asked Questions

If you don’t see your concern answered in out FAQ, please give us a call at (613)854-0001 and a representative will be happy to help.

We can start planning in February or March, to get an idea of what services you desire for the spring and summer ahead. Then we get a jump on your lawn once the snow has melted and things begin to dry up. Every year’s a bit different, so the exact date may vary.

It is not necessary to water in the granular fertilizer we applied to your lawn. The fertilizer is specially designed not to burn your lawn and will not harm the turf if it is not watered in.

Yes, you can mow your lawn after the fertilizer application. If there are any special situations our team will be sure to make guide you in the right direction.

Having your lawn aerated annually, either in Spring or Fall is highly recommended to help ensure a thick and healthy lawn.

Yes, we carry Commercial General Liability insurance. Without this a company cannot obtain a snow removal permit from the City of Ottawa. We are insured for $2,000,000.

It is hard to give you an exact date but it generally takes around a week or two

If there is a a lot of rain or if you mow your lawn, it can cut down on the time that the cores remain on your lawn. Much like the aeration hole,the cores are generally gone in around a week or two.

It all depends on the details of your lawn and the size of the lawn. For the most part we use a specially designed machine that ensures that the distribution is even to all parts of your lawn.

Believe it or not, more topdressing is not always better.We apply the topdressing at the recommend rate of about ¼” thickness to your lawn.

Similar to aeration, we recommend that overseeding is done annually either in Spring or Fall.

Based on the condition of your lawn, we have a variety of seeds that we use. That being said, all of our seed is certified and of the highest quality.

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